Contact Info

Please Click here to see our FAQ before contacting us.

For general enquires and support please email us at the address below. Even with time zone differences we aim to answer most emails within 1 business day. We do not provide phone support.

If you have a technical problem related to scanning then please include a report with you email you can run the reporting tool from here: Diagnostics

Ordering Info

After ordering your software you will be emailed a download link and serial number, the order process is automated and usually takes less than 60 minutes but please allow up to 12 hours before emailing us as card authentication services or Paypal's payment notification can often delay the process.

If you have not received a reply within 12 hours then you may have entered an incorrect email address on the order page or our message has ended up in your spam filter, please check this before contacting us.

Frequently Asked Support Questions

Click here to see our FAQ of most commonly asked questions.



Often problems can be solved by using the latest drivers for your scanning device. We have listed most common manufacturers on the page below:

Scanner Drivers